Return of Faulty Goods
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
In otherwise “as new” condition; and This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
To be assigned a Returns number, e-mail us at firstname.lastname@example.org or by phoning us on 01782 377600
Please arrange for return delivery to the following address:
6-9 Millbank Street
Stoke on Trent
Staffordshire, ST3 1EX
Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.
If you need a returns form, just click HERE