These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
After submitting an order to us we will pass you over to our trusted payment-processing partner (PROTX a partner of royal bank of Scotland streamline) to allow you to provide your payment details in the most secure environment.
NB. Streamline is part of the RBS (Royal Bank of Scotland) Group and is one of the largest internet payment providers in the world. At no point do we store your credit/debit card details on our own computer systems.
Any notification e-mails are acknowledgements, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a confirmation e-mail, which will confirm your order and contain details of how we will deliver your products to you.
We may decline all or part of your order for any reason, in which case our third email will tell you so.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
Prices and Payment
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.
We accept payment by MasterCard, Visa, Delta, Switch, Electron, Solo, Amex and other debit cards. Payment is deducted when our partner payment provider processes your order.
We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.
On signed for deliveries. Please make sure you keep the receipt enclosed with your goods.
We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of your order. You only pay one delivery charge, irrespective of the number of products ordered:
When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.
How We Deliver
We use the [Royal Mail- Recorded Delivery] (First Class) and [Royal Mail] mail services.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 2.00pm, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.
Important delivery information.
All Recorded deliveries must be signed for. If you are out when the postman arrives, he will leave a card with a contact number for you to call.
We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them.
Please allow extra time for deliveries to Scottish islands.
Return of Faulty Goods
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
In otherwise “as new” condition; and This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
To be assigned a Returns numbers, e-mail us at email@example.com or by phoning us on 01782 377600
Please arrange for return delivery to the following address:
6-9 Millbank Street
Stoke on Trent
Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.
From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the shop4accessories.co.uk website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control.